Privacy Policy

IDAM Natural Wellness Private Limited (operating with the brand name- Started with Guzz) ("we", "our", "us") is committed to maintaining the highest standards for secure transactions and the protection of your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your data when you access our website, mobile application, or engage with our services.

1. Policy Updates

This Privacy Policy may be updated from time to time without prior notice. We encourage you to review it periodically to stay informed of any changes.

2. Consent

Your continued use of the website constitutes your express consent to our collection, use, and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy is an integral part of and is governed by our Terms of Use.

3. Acceptance and Scope

By accessing or using this Website, you consent to the terms and conditions of this Privacy Policy and our Terms of Use. If you do not agree, please refrain from using the Website. This Privacy Policy is subject to change at any time without notice, and it is your responsibility to review it periodically.

4. Information We Collect

2.1. Personally Identifiable Information:
a. Name, email address, phone number, and shipping/billing address
b. Payment information including credit/debit card or other payment instruments
c. Any information submitted through forms or customer interactions

2.2 Non-Personal Data:
a. IP address, browser type, access time, and other technical data
b. User activity logs, page views, and site navigation patterns

2.3 Cookies and Tracking Technologies:
We use cookies to:
• Enhance website functionality
• Remember your login sessions
• Serve personalized content and advertisements
You may decline cookies via your browser settings, but certain features may become inaccessible.

5. Use of Information

We use your information to:
• Fulfill your orders and process payments
• Respond to queries and provide support
• Notify you of offers, promotions, and service updates
• Improve our products, services, and user experience
• Comply with legal and regulatory obligations

6. Information Sharing and Disclosure

We may share your data:
• With logistics, payment, and support partners as required
• To comply with applicable laws, court orders, or legal processes
• With affiliates or successors during mergers, acquisitions, or reorganization
We will never sell or rent your personal data without your explicit consent.

7. Data Retention and Security

We retain your data as long as necessary for business or legal reasons. Your information is stored on secure servers with appropriate administrative, technical, and physical safeguards to protect against unauthorized access, loss, or misuse.

8. User Rights and Choices

• You have the right to access, correct, or delete your data by contacting us
• You may opt out of promotional communications at any time
• You may disable cookies via browser settings

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us to delete the information.

10. Third-Party Links and Content

Our website may contain links to other websites. We are not responsible for the privacy practices or content of such external sites.

11. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside India. We ensure that such transfers comply with applicable data protection laws and that the receiving entities provide an adequate level of data protection.

12. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules thereunder:
Grievance Officer:
Brand Name - Started with Guzz
Name - Rohan Saraf
Designation - Grievance Officer
Address - Khasra Nos. 25//10/1,12/1/1, Khasra No 43/1/2/2 4-1 2/2 4-18 9 7-11 10/1 3-15, Village-Fatehpur, Village Fatehpur, Taoru, Mewat, Haryana, 122105
Phone : +91-8800867746
Email: support@startedwithguzz.com
Time: Monday to Friday (9:30 AM - 6:30 PM IST)

13. Updates to This Policy

Any changes to this Privacy Policy will be posted on this page. Continued use of the Website constitutes your acknowledgment and acceptance of such changes.
Please contact us if you have any questions or concerns about our privacy practices.

How Do We Mutually Benefit From The Personal Information?

Marketing Emails

In case you choose to leave your email address with us we would deliver to you information through emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions. If at any time you decide that you would not like to receive these emails, you may select the 'Unsubscribe' link on the email or edit your information and consent to receive email and other communication in the 'Profile' section for registered users.

Text Messages

If you have chosen to leave your mobile phone number with us, you may receive text message/SMS alerts containing product and event information, cosmetics tips or promotions on your mobile phone. Please note that we will never send you any unsolicited text message on your mobile phone. Started with Guzz does not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.

Telephone Calls

If you have chosen to leave your mobile phone number or landline number on our website, you may receive phone calls containing product and event information, cosmetics tips, or promotions on your mobile phone or landline phone.

Communications To Serve You

If you have chosen to provide us with your contact information, we may provide you with service related announcements by any means, including email, letters and concerning the website, or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide a high level of customer service that Started with Guzz offers its customers.

Customised Service

 We may use your personal information you have chosen to give us to provide you with customised service and use of our website. For example, we may suggest products that would be of particular interest to you. Such customised information may be conveyed to you by way of emails or text messages/sms and phone calls.